Website Privacy Notice
Last updated: 30 October 2026
1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site jigsawhealthandwellness.com.
By providing us with your data, you warrant to us that you are over 13 years of age.
Jigsaw Health and Wellness Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: Jigsaw Health and Wellness Limited
Email address: [email protected]
Postal address: 17 Ryan Close, Penllergaer, Swansea SA4 9DD
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data
This includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data
This includes data relating to any purchases of goods and/or services such as your name, billing address, email address, phone number, contact details, purchase details and payment transaction information. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data
This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data
This includes technical information about your use of our website and online services, which may include your IP address, browser details, page views and navigation paths, and information about the devices you use. We process this data to administer and protect our website and business and, where applicable, to understand the use and effectiveness of our website. Our lawful ground for this processing is our legitimate interests in operating and protecting our website and business.
Marketing Data
This includes data about your preferences in receiving emails and other communications from us, including your choices to opt in or unsubscribe. We process this data to manage your communication preferences and, where you have opted in, send you helpful information, updates and details of our programmes and services. Our lawful ground for sending these promotional communications is your consent.
Where applicable, we may use website and advertising information to understand the effectiveness of our communications and adverts. We will send you ongoing promotional emails where you have opted in to receive them.
We may also use Communications Data, Customer Data, User Data, Technical Data and Marketing Data for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to establish, pursue or defend legal claims.
Required Processing
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Purposes of Processing
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
Special Category Data, Criminal Conviction Data and Automated Processing
We collect the following special category personal data about you: information about your physical symptoms, mental wellbeing, menopause experiences and lifestyle, provided through our quizzes, questionnaires and Menopause Audit. We process this information for the purpose of assessing your needs, providing personalised feedback and delivering our services. Our lawful ground under Article 6 of the UK GDPR is your consent for optional free quizzes and questionnaires, or the performance of our contract with you (or steps taken at your request before entering a contract) for paid services. As this information constitutes special category personal data, we also rely on your explicit consent under Article 9(2)(a) of the UK GDPR as the condition permitting this processing. We will obtain your explicit consent separately before collecting or otherwise processing this special category personal data. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Notice. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.
We do not collect any information about criminal convictions and offences.
Automated decision making
We do not carry out solely automated decision-making that has legal or similarly significant effects on you. We do not use automated profiling to make such decisions.
Automated Decision-Making (Non-Significant Decisions)
We may use automated tools, including AI-assisted analysis, to help review information you choose to provide for your Menopause Audit. Such tools support our preparation of educational feedback and services; they do not replace human review.
These automated processes are used for purposes such as:
supporting preparation of personalised educational feedback
analysing patterns in information voluntarily provided
managing administrative processes
These processes do not make decisions that have a legal or similarly significant effect on you. They support our services and are subject to human oversight.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you when you provide it directly to us (for example by filling in forms on our site, requesting resources, completing a quiz or questionnaire, booking a class, purchasing a service or sending us messages). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
Please see our cookie policy for more details: [COOKIE POLICY LINK TO BE ADDED].
We may receive contact details and enquiries submitted by you through Facebook Lead Ads and Facebook Messenger, as well as relevant transaction or booking information from service providers involved in your purchases and bookings.
4. MARKETING COMMUNICATIONS
Our lawful ground for processing your personal data to send you ongoing promotional emails is your consent.
Under the Privacy and Electronic Communications Regulations (PECR), we send you ongoing promotional emails where you have agreed to receive them and have not subsequently opted out. Emails necessary to provide a resource, booking, purchase or service you have requested are separate from optional promotional emails.
We will never share your personal details with any third party for their own marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at [email protected].
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT, website, system administration and marketing services, booking services (including Bookwhen), payment processing services (including Stripe), and tools supporting our analysis and delivery of services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
International transfers from the UK
We are subject to the provisions of the UK General Data Protection Regulation (UK GDPR) that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of the UK-US Data Bridge (the UK Extension to the EU-US Data Privacy Framework), we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the UK, we may use specific contracts approved by the ICO (the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses), or codes of conduct or certification mechanisms approved by the UK government, which give personal data the same protection it has in the UK.
If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you are within the UK, you can see more about these rights at:
https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/
If you wish to exercise any of the rights set out above, please email us at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Understanding, choice and belonging for women in midlife.
Jigsaw Health and Wellness Limited, registered in England and Wales.
Notice. Learn. Choose again.
Your pathways
Different journeys. The same support.
Always your choice.
Please note
Education and coaching, not diagnosis, medical advice or individual prescribing. Always speak to your GP or menopause specialist about symptoms and treatment.
We reply Monday to Friday, excluding Bank Holidays.
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